OUR QUALITY

OUR QUALITY

BURG Translations is committed to providing quality translations:

  • carried out by competent professional translators
  • using the latest technology and resources

to ensure prompt, economical client solutions, complemented by a full array of value-added services such as desktop publishing, localization, audio-visual engineering, linguistic validation, and more.

Quality of service is assured through:

  • clear, open and efficient communication between BTI staff, their clients and vendors
  • well-defined processes and procedures
  • continuous staff training and assessment
  • continuous monitoring of process and product
  • commitment to comply with requirements and continually improve the effectiveness of the quality management system

OUR TRANSLATORS

OUR TRANSLATORS

At the core of quality is accuracy. We start by hiring the best. Our recruitment standards are more rigorous than the ISO 17100:2015. Below are our requirements:

    • Native speaker of the target language with near-native knowledge of the source language
    • Minimum of one college degree
    • At least 5 years’ experience as a full-time dedicated translator or editor
    • High proficiency and proven expertise and experience in specialized fields of translation
    • Success at our proprietary industry-specific translation-skills, technology and customer service tests

To us, our translators are more than just translators; they are close colleagues with whom we have been working daily for years – in some cases, for decades.

Translation Memory

OUR TECHNOLOGY

In our industry, technology dictates our ability to perform four functions to various file types: receive, analyze, manage and translate. Between our integrated workflow system and various translation-memory programs, we have the ability to handle over 15 million words per year; extracted from basic text files or complex localization kits, allowing us to better meet your needs.

Use of industry standard CAT tools like translation memory and terminology management reduces lead times and costs associated with translations.

An efficient online portal allows clients to upload project requests and documents; clients also have the option to access project estimates and completed projects by searching past requests. Consulting services to help your internal translation team use technology more effectively to maximize vendor relationships and existing language assets.

OUR PROCESS

OUR PROCESS

To consistently meet the high accuracy standards of your industry, our process is a specially designed risk management approach that minimizes the probability of a translation error in your deliverables. We capitalize on the synergy created by the sequential use of four key components: our translator, independent editor, translation memory and a trained reviewer. With each component, and our ISO 9001:2015 and ISO 17100:2015 corrective and preventative actions (CAPA) procedures, the probably of unnoticed errors diminishes with each project. Not all ISO processes are the same. With over five years of certification, our quality-control system is a proven process, incorporating more than 100 pages of documentation.

Workflow integration also varies between translation service providers for two main reasons: client focus and technology. If translations are done within the client’s company, it is unlikely to be cost effective unless the army of translators, editors and projects managers – worldwide – is constantly kept busy. The only alternative is a close relationship with a translation company that is committed to complete workflow integration – acting as an internal translation department. This close commitment ensures rapid go-to market deliverables and contributes to the larger strategic advantage of the client’s company. Allowing for this close relationship is technology, which could be as simple as email to more complex shared project management systems.

OUR QUALITY OF SERVICE

OUR QUALITY OF SERVICE

With BURG you have a dedicated contact who personally reviews your final deliverables to ensure high quality and satisfaction. We take great care in nurturing our relationships. The quality of our service is also measured by our ISO process. The seasoned staff at BURG knows what approach and methodology are best for complex projects, and because BURG employs the latest technology in the industry, we are able to meet your needs efficiently and cost-effectively.

In the end, the synergies of our translators, our team, and our technology allow us to focus on you and your needs. Our aim is to offer complete workflow integration, allowing us to offer maximum quality in the shortest time possible.

We are Proud to be Associated & Certified By

 
HIPAA verified
TUV management service ISO 9001
TÜV Rheinland certified
european language industry association
american translators association
GALA - globalization & localization association
association of language companies
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